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FAQ

How do I know if my order is confirmed?

You will receive an e-mail notification with an order number to confirm. 

Do you deliver to my country or state?

We currently ship orders within the United States of America only. Additional shipping charges may apply in Alaska, Hawaii, U.S. Virgin Island, Puerto Rico, and Guam. Please check back for more detailed information about our global expansion into boutiques and online. 

Can I cancel or edit my order?

If you’d like to cancel or edit your order, please do as soon as possible (within 2 hours) by contacting our team at Hello@NalyRice.com with your order number.  We make every effort to modify or cancel your order so that you can purchase the correct merchandise.  After 2 hours of order placement, we’re unable to modify any orders. You’ll have to wait for the items to arrive and submit a return.

What payment methods can I use?

You can pay for your order with Visa, Mastercard, American Express, and Discover.  We also offer Paypal as an alternative digital solution.

Do you sell products in stores or boutiques?

Yes, we are always expanding our product visibility and have a team that handles distribution in specialty stores and boutiques. If you’re a business owner and would like to inquire about carrying the NalyRice.com brand with wholesale pricing, please contact our team at Hello@NalyRice.com with your request. Thank you!

How can I track my order shipping?

Track your order shipping by checking your email for the shipping confirmation.  Take the tracking code in the email and visit our shipping carrier, UPS, website.  Enter your assigned tracking code and monitor your order.

What if I place an order and NalyRice.com is out of stock?

If you ordered an item that is in fact out of stock, you’ll be notified as quickly as possible. The item will be removed from your order and you will not be charged.  Check back again for popular items before they’re out of stock.

Do you ship to military or air force bases?

No, we’re currently unable to deliver packages to military or air force bases. Please check back for updates on this.

Do you ship to P.O. Boxes or Lockers?

No, we do not ship to P.O. Boxes or lockers.  Please provide a valid name, address, city, state, and zip code so your order(s) can be processed.

Can I return or exchange custom printed merchandise?

No, due to the customization and personalization of custom printed merchandise we’re unable to provide any returns or exchanges on these items.  Please check carefully during the personalization process that what you’re typing is what will appear on printed merchandise. If you’re unhappy with your custom printed merchandise we make an effort to resolve the issue within our control.

What is NalyRice.com’s return policy?

We accept returns on in stock merchandise only within 14 days of purchase dates.  Please contact our team at Hello@NalyRice.com with your order number, an explanation of what you’d like to return, and send your item(s) back to us. We do not accept returns for any custom printed merchandise, those are final sale. 

What is your policy on damaged merchandise?

If you received damaged or defective items, please contact us as quickly as possible and we’ll send you a return label. As soon as we receive and process the damaged item(s), a full refund will be issued. 

Can I buy online and pickup in store or boutique?

No.  Merchandise purchased on NalyRice.com will be processed and shipped directly from our warehouse or printing factory.  If you purchase merchandise from NalyRice.com found in a specialty store or boutique please handle the returns and exchanges according to their rules.  Items sold through wholesale and available at shops and boutiques will not qualify for returns or exchanges.

Do you offer promotional codes or discounts?

Yes, we offer promotional codes and discounts throughout the year and during holidays.  Sign up for our email newsletter to receive the latest updates and gain access to exclusive promotional codes.  Only one promo code can be used per order.  Promotional codes are non-transferrable and expires at various times subject to availability.