Skip to content

Free shipping on all orders over $60! Join e-mail list for exclusive updates & specials.

Shipping Terms

When Will My Order Ship?

After you place an order, we typically ship items in 3 to 5 business days.  Some items may take longer to create or produce and will take longer. Shipping and delivery dates are not guaranteed and may be subject to change based on the season, partnerships, and item destination.  We make every effort available to ship all items as swiftly as possible.

Can I Have A Tracking Number?

Yes, after your order is processed and shipped an email with the confirmation and tracking code will be sent to the email you used to place the order.  Please check your spam filters in case it slips in there and be sure to add us to your safe email addresses.

How Long Will It Take For My Order To Arrive?

Domestic orders normally arrive within 7 – 14 days of shipping, unless otherwise noted. International orders normally arrive within 2-4 weeks of shipping. Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.

Please note that shipping delays will occur if you provide an incorrect address at checkout.

If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders including any pre-order sales.

How Long Will It Take For My Order To Arrive?

You have up to 30 days from the date of shipment to claim your package as lost in order to receive a refund for your missing item(s), or a reshipment if stock permits.

For orders shipping within the US: if you have not received your package within 3-4 weeks after it ships, please reach out to us at the email listed above as soon as possible so we can resolve the issue for you.

For orders shipping outside of the US: if you have not received your package within 6 weeks after it ships, please reach out to us at the email listed above as soon as possible so we can resolve the issue for you.

If you receive tracking on an order but it has not been updated beyond the “pre-shipment” or “label created” stage within 2 weeks, please reach out to us at the email listed above to look into it for you.

Please note that we are not responsible for packages lost due to an incorrect shipping address being provided with your order. Shipping delays will occur if you provide an incorrect address at checkout.

My Tracking Number Says My Package Was Delivered, But I Don’t Have The Package. Where Is My Package?

Some carriers will mark a package as delivered before they actually deliver it. Though unusual, this can happen up to 5 days before an item is actually delivered. You can try contacting the carrier to get better insight into the delay. If you still haven’t received your package after 5 days, and you’ve checked with your neighbors and still don’t have it, please reach out to us at the email listed above and we’ll do our best to help!

My Order Is Shipping To A Country Outside Of The United States. Will I Have To Pay Customs/Import Fees To Receive My Order?

Depending on your country, you may be charged customs/import fees. Customs charges and fees are the sole responsibility of the purchaser; we are not responsible for any additional customs charges or fees once your package has left our facility.

Customs fees are calculated based on the contents of each package. If an order arrives via multiple packages, customs fees will not increase but rather be collected upon import of each parcel.

If customs fees and charges are refused at the time of delivery, your order will be returned to us. Once we receive your package, we can refund you for your purchase. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.