Returns & Exchanges

We hope you love your items but if you are unhappy with your purchase, unless they’re personalized or they are ‘made to order’, they can be returned for a refund or exchange provided that the following guidelines are observed.

DIGITAL

RETURNS & EXCHANGES FOR ONLINE MEMBERSHIPS

Please read the following instructions carefully to understand the Returns and Exchange policy on NalyRice.com for online memberships, subscriptions and accounts. Our team works to provide you with a clear and straightforward approach to returns and exchanges for mutual understanding.

  • Currently, we do not offer returns and/or exchanges for yearly Original Writings Suite membership or Elevated Suite Membership. Our membership software provider continues to update, and so will our online policies as new features are created. We appreciate your understanding and look forward to your membership.
  • Original Writing Suite membership cannot be exchanged for an Elevated Suite membership. The costs simply add, so please make sure it’s the correct membership level you’d like.
  • Elevated Suite Membership is a yearly one-time investment and support towards creative writing endeavors. This is processed online through a yearly digital invoice. 

RETURNS & EXCHANGES FOR DIGITAL ART & PRINTED ART

Please read the following instructions carefully to understand the Returns and Exchange policy on NalyRice.com for digital art and merchandise printed through licensing of original artwork from Naly Rice. Our team works to provide you with a clear and straightforward approach to returns and exchanges for mutual understanding.

  • All Digital Art, Graphic Design, Graphical User Interface Designs, Illustrations, Digital Paintings, Digital Creative Boards, GIFS, Images, Photography, Artificial Intelligent Images and Designs, Graphic Elements, Logos and more are final sale products in it’s digital and/or printed merchandise form.
  • Final Digital Art in the form of electronic files delivered to the customer in a link and retrievable by download is the process by which a digital sale is conducted. Upon purchasing a Digital Art product, you will receive an email confirmation with the genuine file. Some files are able to have multiple formats depending on the product(s).
  • If you lost the original email confirmation, we have ways to verify your purchase and resend you the digital art link to the file. Please let us know and we’ll work to resolve it together.
  • If you are printing the original artwork and need a larger resolution, please contact our team with your original order number, digital art product number, and our team will work to resolve it for you.

MERCHANDISE & PRODUCTS

RETURNS & EXCHANGES FOR MERCHANDISE & PRODUCTS

Please read the following instructions carefully to understand the Returns and Exchange policy on NalyRice.com for merchandise and products. Our team works to provide you with a clear and straightforward approach to returns and exchanges for mutual understanding.

  • Past the grace period of 30 days from when you received your item, we cannot offer you a refund.
  • To complete a return or exchange, please email us at hello@nalyrice.com with your order number, name, contact information, product(s) and reason for returning or exchanging the item(s). You’ll receive a confirmation email with the NYR location for returning the shipment or package.
  • You must return the item(s) in the same condition in which you received them, with their original packaging and swing tags still in place. You are asked to take reasonable care of the items. In the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.  If handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way.
  • The original shipping fee will not be refunded. You will be responsible for paying for the shipping costs of returning your item(s). Please ship the items to NYR location specified in the email.
  • Returns lost in the post are not the responsibility of NalyRice.com. Please notify us of the postal carrier you’re sending the return or exchange shipment through. You can include this in the original email with the confirmation.
  • Once we receive the returned item we will assess it and will notify you about whether we are accepting the product for return. A refund will be processed within 30 days of us receiving the returned items.

MERCHANDISE AND PRODUCTS

WE ARE UNABLE TO OFFER A REFUND OR EXCHANGE ON THE FOLLOWING:

  • If the items are personalized or monogrammed in any way or if they are ‘made to order,” or “customized.”
  • We are unable to refund or exchange earrings or face-masks due to hygiene reasons.
  • We cannot offer refunds or exchanges on perishable goods.
  • All customized, personalized, and monogrammed orders are final and non-returnable.
  • All lingerie, underwear, and hosiery are final sale and non-returnable for hygiene reasons.

IMPORTANT NOTICE:
We reserve the right to update, amend and edit the Returns and Exchange policy without prior notice to the customers. We make every effort to ensure fulfillment of the original artwork, digital art and printed merchandise. There are unpredictable matters sometimes that affect product supplies and fulfillment due to inclement weather, raw materials, international and national shipping, etc. We will do our best to inform customers of products, books, merchandise and digital art. Thanks for your support and understanding.

Last Updated: December 9, 2025.